Fremantle C Legal
Facilities > fclc > fclc standards
Standards for the delivery of services
This agency aims to provide quality service at all times and the following are the standards that we aspire to reach.
This service offers information and/or referral to people where appropriate and on the basis of need.
This service provides advice to people on legal and other issues that are within our areas of competence, clear and up to date, adequate to establish all of the apparent, relevant legal options, accompanied by any immediate, appropriate support, such as writing a letter or referral to other services and provided in a way that avoids actual or perceived conflicts of interest.
This service provides casework services in accordance with legal and other professional legislation and regulations applicable in this state and which is adequate to establish all of the apparent, relevant legal options and limitation dates, and provided in manner that avoids actual or perceived conflicts of interest.
This service provides high quality and accessible legal education to meet the priority needs of the target groups and the communities with which they work.
This service is actively committed to promoting access, equity and non-discrimination.
This service operates in a way that ensures effective and efficient management of all aspects of community legal service delivery.
This service collects and uses data to: provide information to assist with planning processes and governance, meet the accountability requirements of funding bodies and to assist in the application for additional funds, or for funds to undertake special projects. Data is collected in a way that ensures accuracy, currency and safety from accidental loss or destruction.
This service offers people receiving the services the opportunity to voluntarily provide feedback on their experiences with the service, and manages complaints from clients and others in a prompt, fair and consistent way.
Target group
Financially disadvantaged people who live within the geographical region as determined by the funding bodies.
|